Tend Complaints and Feedback Form

Use this form to report a problem, complaint, or safety concern about our software. We aim to acknowledge all submissions within 2 working days and provide a full response within 30 days, in line with our post-market surveillance obligations as a Class I registered medical device.

Important – patient safety

If you believe the software has contributed to patient harm or a near-miss incident, please also report this directly to the MHRA via Yellow Card (www.mhra.gov.uk/yellowcard) and inform your local clinical governance team.

Section 1 – Your Details

First name

Last name

Organisation (if applicable)

Your role

Please state your role if you selected 'Other' from the above.

Section 2 – Your Complaint

Type of issue

Please provide details if you selected 'Other'

Severity of impact – tick the box that best describes the effect on you or your patient.

Date when the issue occurred

Software version (if known)

Please describe what happened, what you expected to happen, and any steps that led to the issue. Include any error messages if possible.

Optional: Impact on care or use. Describe how this affected patient care, clinical decision-making, or your ability to use the software.

Section 3 – Consent & Preferences

I have already reported this to the MHRA or my clinical governance team.

I consent to my contact details being used to respond to this complaint and for post-market surveillance purposes, in line with the privacy policy.

I am happy to be contacted by email for follow-up if needed.

FOR OFFICE USE ONLY

Reference no: Date received: Assigned to: Acknowledgement sent: Response due by: Outcome:

Tend Complaints and Feedback Form

Section 1 – Your Details

Section 2 – Your Complaint

Section 3 – Consent & Preferences

Tend Studio 307 Netil Corner, 89-115 Mare Street, London, England, E8 4RU info@tend-vr.com

Tend
Studio 307
Netil Corner,
89-115 Mare Street,
London,
England, E8 4RU

info@tend-vr.com